Frequently Asked Questions

Sign in with your email — no password, no app. Type what you need in any language. That's it.

Yes. Your first chat is free, and you'll always see the price before you pay anything.

English, 中文, 日本語, and 繁體. We reply in your language.

No. Everything works in your browser at dowame.com.

No. Your email address is all you need. No Korean SIM or local number required.

Almost any restaurant on Korean delivery apps — 두찜, BHC, 교촌, 에그드랍, 신화불닭, and thousands more.

Yes. Just give us your hotel name and room number. Most hotels across Korea accept delivery.

We arrange lobby pickup and notify you the moment it arrives.

Usually 40–60 minutes after you confirm the order.

All of Korea. We're based in Seoul and Busan and can help travelers anywhere — Jeju, Gyeongju, Gangneung, and beyond.

Yes. Send us links from Coupang, Olive Young, Musinsa, Daiso, or Naver. We check stock and deliver to your hotel.

Some can. Policies vary by hotel, package size, and reservation details. We review the pickup path before charging you.

We check delivery timing before you pay. If the timing looks unsafe, we hold, decline, or suggest a safer option.

We confirm delivery timing before you pay — usually before your hotel check-in. Coupang is often same-day or next-day.

We check availability before charging you. You never pay for items we can't source.

Our service fee starts from $4 (or ₩5,000), depending on your payment currency. Food, taxi, and shopping costs are separate and always shown upfront.

PayPal and Wise. WeChat Pay and Alipay are coming soon.

No. PayPal and Wise work with cards from any country.

Never. You see every cost before you pay. No surprises.

Only after you see and accept the quote. Never before.

Before the restaurant starts cooking: full refund. Once cooking begins, cancellation is not possible — this is a platform rule from Baemin / Coupang Eats.

Before we purchase the item: full refund. After purchase, the store's return policy applies. Our agency fee is non-refundable once the purchase is made.

We'll do everything we can to fix it. See our full policy at dowame.com/refund.

Yes. GTOH Co., Ltd., Business Reg. 398-88-01210. Full details are in our website footer.

No. We're an independent concierge service. We use these apps on your behalf.